Engineer - Service support

As a SCHENCK / DRR expert specializing in testing equipment, you will serve as the primary technical point of contact for our customers. Your role will involve becoming well-versed in all aspects of testing equipment, gaining insights into the evolution of end-of-line testing technology through fieldwork. This position offers a dynamic and challenging environment, accompanied by a diverse range of continuous education and training opportunities. Your responsibilities will include implementing modernization and upgrades of equipment, providing after-sales services such as error diagnostics, repairs, and maintenance, analyzing system malfunctions and measurement issues, identifying and rectifying equipment failures, supporting onsite teams, advising on the proper usage of applications, operation, and maintenance of machines, conducting customer training, calibration, and maintenance activities, offering active customer advice on services, spare parts, and modernization, providing online customer support, managing spare parts and related commercials, testing technical specifications, characteristic values, and limit values, and assisting customers in achieving optimal efficiency and machine reliability. To qualify for this role, you should hold a minimum of a B.E. / B.Tech degree in Mechatronics, electrical engineering, or a related field. Furthermore, experience or knowledge of industrial automated machinery, excellent problem-solving skills, proficiency in programming languages such as C, C#, Visual Basic (additional advantage), BUS communication (Ethernet basics addressing / communication protocols), drives, motors (servo / induction), encoders, familiarity with Outlook, Excel, Word, Access, and Windows operating system, excellent verbal and written English communication skills, a team player mindset with a strong service orientation and friendly demeanor, an independent and professional work ethic, flexibility, bondability, high motivation, attention to detail, and willingness to travel occasionally are essential. In this role, you will have the opportunity to become an expert in SCHENCK / DRR testing equipment, provide high-quality technical support to customers, and contribute to the enhancement of end-of-line testing technology. Your dedication, skills, and professionalism will play a crucial role in ensuring customer satisfaction and operational efficiency.,