Engineer Quality

What you’ll do:

Responsible for handling testing, Process Inspection and Final Inspection and capable of doing service Activities in MV and LV products.

• Engages with customer and service team to provide on-time feedback for customer complaints and co-ordinate with design teams to identify the root cause to provide a permanent solution and submit the Root Cause Analysis
• Responsible for utilizing systematic processes like 8D/A3 and guide teams in utilizing them effectively
• Monitors quality performance at customer end, in-house and supplier with CAPA
• Lead/participate in the process to systematically reduce customer complaints and increase customer satisfaction
• To be the functional expert as single point of contact for customer handling related to Quality issues and understanding the problem statement clearly and then channeling the complaints to the right individuals/teams for resolution across all Product groups.
• Managing customer quality issues and customer complaints and material returns for plant manufactured as well as traded products
• Responsible for discussing containment, corrective, and preventive actions with the internal and external customer.
• Customer escapes prevention; increasing productivity by implementing plans and actions to reduce costs of poor quality; achieving product reliability enhancement associated with process capability and design-related corrective actions.
• Timely & accurately Collection of Warranty data and drive down annual warranty rate % YOY"

Qualifications:

Must have a min Qualification in diploma / B tech In EEE.
Min 3-4 years’ experience In MV and LV products.

Skills:

Responsible for utilizing systematic processes like 8D/A3
Adequate Knowledge in MS office and Excel.