Engineer - Material Planning

Flex

5 - 10 years

5 - 6 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

supply chain erm health insurance flex global procurement customer service oracle technical support recruitment crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Communicate internally (Customer Service, Technical Support, Renewal Sales, Sales, Hardware Manufacturing, Order Services) and externally (end user, and partner) to verify RMA details when there are escalations or issues concerning requests for Return Material Authorizations (RMAs)
Evaluate and resolve issues where there is a mismatch between Citrix and the Customer regarding the replacement service program the customer has purchased
Evaluate, research, and update maintenance/warranty contract records in the appropriate system( Wolken, Oracle) to validate customer is entitled to an RMA replacement and deny warranty RMA replacements as required
Create warranty sales order for replacement unit in ERP system (Oracle) and ensure it releases, ships and delivers to the customer in a timely manner
Communicate and facilitate the resolution of all warranty RMA shipping exception issues globally
Manage RMA scenarios/escalations on accounts or programs that require special handling (Customer Exception RMAs due to previous quality issues, etc )
Provide return instructions to the end user, Manage exceptions to the return policy as required based on customer location or special circumstances and ensures reminders and invoices are adjusted as required

Here is some of what you'll need (required)

Strong verbal and written communication skills to be able to quickly articulate and resolve issues with internal and external customers at all levels
Strong customer service and follow-up skills
we'll organized and detail oriented
Systems savvy
Experience with ERM and CRM systems is a plus
Solid knowledge of Microsoft Outlook
Sense of urgency
Must be able to quickly prioritize and work under extremely close deadlines and time constraints
Flexibility in time shifts

Here are a few examples of what you will get for the great work you provide:

Health Insurance
PTO

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