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R1 RCM
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Engineer IT- 2

Engineer IT- 2

R1 RCM

3 - 5 years

5 - 7 Lacs

Noida

Posted:2 months ago| Platform:

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Skills Required

Identity & Access Management Email Support ServiceNow User Access Provisioning ITSM MFA troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: User Access Provisioning & Deprovisioning: Process job orders to grant or revoke access in the IDM tool as per company policies. Role Assignment: Assign appropriate roles based on the users subprocess and department to ensure correct system access. Access Management & Follow-Ups: Oversee the entire lifecycle of user access, including administrative functions, provisioning, and necessary follow-ups for access creation. Deactivation Requests: Ensure all user deactivation requests are processed within 24 hours to maintain security compliance. ServiceNow Ticket Handling: Manage access-related ServiceNow tickets, including requests for creation, modification, extension, and deactivation of user accounts. Email Support: Provide email-based assistance for access modifications, including handling requests for NPI/Tax ID additions. Multi-Factor Authentication (MFA) Assistance: Support users in setting up and troubleshooting MFA for portals such as Availity and SSI. Required Skills & Qualifications : Experience with IDM tools and user access management. Familiarity with ServiceNow or other ITSM ticketing systems. Strong understanding of access control principles and best practices. Ability to handle multiple requests with attention to detail and within set SLAs. Excellent communication skills for user support via email and troubleshooting. Experience working with MFA solutions and assisting users with authentication setups. Preferred Qualifications: Prior experience in Identity & Access Management (IAM) roles. Knowledge of IT security policies related to access management.

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Healthcare Revenue Cycle Management

Naperville

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Engineer IT- 2