Engineer II field service

Job Description

Work Schedule Standard (Mon-Fri) Environmental Conditions Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) What Makes This Opportunity Unique Join Thermo Fisher Scientific Inc., a company dedicated to scientific innovation, providing top-tier technical service. Responsibilities Support Thermo Fisher customers with technical service, installation, operation, training, and repair of Ion Chromatography (IC) and High-Performance Liquid Chromatography (HPLC) equipment. Undertake product installation on client premises, demonstrating features related to 21 CFR compliance under the CDS software. Provide training and technical advice on instrument usage, both in person and by phone, sharing standard methodologies for efficient performance of the IC & HPLC systems. Investigate and resolve operational difficulties and faults. Rectify problems, suggest solutions, or arrange for necessary repairs. Serve as an important link between customers and Sales and Marketing teams. Ensure effective service by maintaining communication between the customer and the company. Monitor repairs under service/warranty cover and suggest product improvements. Conduct planned maintenance and regular customer visits for the IC & HPLC product line. Recommend spare parts requirements and assist with equipment monitoring. Requirements Proven technical proficiency in Ion Chromatography and HPLC product lines. Outstanding problem-solving skills and the ability to determine and successfully implement solutions. Strong communication skills for effective customer training and support. Ability to collaborate and compete in a dynamic, fast-paced environment. Ambitious and meticulous approach to handling technical challenges and customer interactions. Join us in our mission to accelerate research, solve complex scientific challenges, and drive technological innovation! Show more Show less