Completion of 100% PM
Perform Quality PM & indicate End of Life Component (Batteries / Capacitors / Fans) during Maintenance for aging UPS for reliable Operation.
PM Report Submission on the same day is an Improvement Point for us. NO Emails from Customer for Reports.
Indicate CMS Call ID in each PM Report & upload in CMS against Call ID. So that No emails from Service sale team for PM Reports, which are required for Billing.
100% usage of FSM App for PM Report Submission to Customers

Emergency Breakdown call Support
Attending & responding emergency calls during any breakdown call is Important & gets Monitor.
Start using FSM App to Monitor RT & TAT. Try to Maintain actual time taken for repairing of UPS
Avoid Repeat Calls by addressing Correct Solution to the fault during any breakdown calls.
Optimize Spare utilization & keep Minimum Spares on your name.

Customer feedback
Appreciation emails from Customer. At least 5 emails in a Month by Individuals.
Safety is an Important Parameters is all aspect, what we do at Site. So, collecting at least 2 Good Catches in a Month is Important to Work safely.
Educate Customer on responding to our Qualtrics Survey. So at least ratings with 9 & 10

Technical Competence
Getting Product training as per calendar receiving from Training Academy.
Finishing safety Training on 5 th of each day in a Month. So that we can avoid a reminder from safety team.
Get a in depth knowledge of each Product during zonal Monthly technical Meeting with SME s.

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