Engineer- Customer service support

Mold Masters

4 - 5 years

2 - 4 Lacs

ahmedabad gujarat india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

injection molding machine fsl support field issue monitoring co-ordination resolution data maintenance mis data entry

Work Mode

On-site

Job Type

Full Time

Job Description

The purpose of the role is to provide support to the service engineers in machine problems and installation. Ensure all technical support to the field.

Work You ll Do:

Provide support to field service engineers for breakdown calls, machine problems, feature-option working procedure, software downloading, processing problem, etc.
Coordination with design for special feature requirement, software modification, feature modification, mechanical-hydraulic modification through ERN (Engineering Request Note)
Provide field support for machine installation for Injection molding.
Provide Shop floor support for run off of machines at time of heavy workload in production
Support mold trial of Injection molding machine
Provide on-site support for installation or trouble shooting as when required.
Field Support Co-ordination for Tools Manpower from shopfloor for special job
FSL support, Field Issue Monitoring, Co-ordination Resolution through support from Design, Assembly Quality.
History Folder Machine Data Maintenance.
Preparation of Management reports related Customer Support
Data preparation, MIS, and data entry into ERP system
Quality/Vendor Data Support
Field Complaint Flash
Technical Service Bulletin
Technical support for After Market : support spares department for all technical support requirement pertaining to obsolete parts like cylinders.

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