Engineer- Customer service support

The Customer Support Department (CSD) at the Head Office in Ahmedabad plays a crucial role in supporting the Milacron field service team and sales team. The team's primary focus is on providing assistance for a wide range of Injection Mold Machines, both old and new generation models. As a part of the CSD team, your role will involve offering end-to-end support to both direct and indirect customers. This includes activities such as machine installation, troubleshooting, spare parts support, training, and implementing corrective and preventive actions. You will also collaborate with various departments to address complex issues and provide feedback to enhance processes and machine performance based on customer feedback and data analysis. Key responsibilities include providing on-site support for machine installation, conducting customer mold trials, coordinating with design teams for special requirements, and implementing upgrades in field-installed machines. You will also be involved in coordinating tools and manpower, maintaining field service data, and liaising with vendors for components and parts. To excel in this role, you should have proven customer support experience, strong communication skills, and the ability to handle phone inquiries effectively. Proficiency in CRM systems, problem-solving skills, and technical expertise in electrical and electronics engineering are essential. Additionally, the role requires the ability to work under pressure, prioritize tasks, and manage time efficiently. The ideal candidate will have a background in Electrical/Electronic Engineering with a B.E./B.Tech degree from an accredited college or university. A minimum of 5 years of relevant experience is preferred. Milacron is a global leader in the plastic technology and processing industry, offering highly engineered systems and services. With a comprehensive product portfolio that includes hot runner systems, injection molding, and extrusion equipment, Milacron maintains a strong market presence in various product categories. The company's strategy focuses on delivering customized solutions to customers throughout the lifecycle of their plastic processing technology systems. If you require any specific accommodations during the application process, please include details in your email along with the job title and requisition number.,