Engineer-Command Centre

Job Description

About Us At ANZ, were applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future. About the Role As an Engineer in our Command Centre - Global Shift Operations, you ll play a key role in helping to monitor all the applications system, tasks and supervise the shift assigned to the operator through tools and provide first level support in case of any issues and proactively monitor the applications and systems to avoid critical impacts to the production. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type:Permanent Role Location:Bengaluru Work Hours:24*7 What will your day look like? Oversee and manage Tandem/Mainframe shift operations to ensure smooth and efficient functioning of the mainframe systems. Lead a team of mainframe operators/Tandem, providing guidance, support, and direction to ensure tasks are completed effectively and efficiently. Monitor system performance, identify issues or anomalies, and take corrective actions to maintain system stability and availability. Manage the allocated responsibilities as defined in the Incident Management Process for its effective and efficient operation. Handle and escalate incidents or problems that arise during the shift, coordinating with technical teams to resolve issues in a timely manner. Operate assigned platform(s) to provide reliable, secure and effective first level support to users/ customers. Undertake remedial action independently under limited guidance and keep internal users/ customers informed of progress. Control, monitor and maintain service availability according to defined standards and procedures. Analyse, evaluate and prioritise incidents, changes and work requests and actions to resolve conflict or escalate to next level of support to ensure agreed service levels of performance are met. Maintain accurate records, logs, and documentation of operations activities, incidents, and changes for reference and audit purposes. Troubleshoot mainframe hardware, software, and network issues, working with technical teams to resolve complex problems and implement solutions. What will you bring? To grow and be successful in this role, you will ideally bring the following: Significant experience in computer operations, with approximately 6 years in multi-vendor system environments (IBM Mainframe and/ or Tandem and/ or systems management). Comprehensive knowledge of Job Control Language (JCL) and /or systems operation and/or systems management, and on-line transaction processing systems (such as IMS, CICS, BASE24). Hands-on experience working in Control-M GUI (IBM tool) for batch job monitoring. A proven track record in an operational environment with approximately 5 years experience in at least two of the following platforms - competent in one and adequate in another. Platforms include - Mainframe - Control M, ISPF, $avers, Console, Netview. Control-M Tandem (NonStop/Authentic) Understand infrastructure and application issues to a level that allows escalate or fix decisions. Well-developed data analysis skills with the ability to work independently or as part of a team. 3-5 years experience in a first level support type role with technical knowledge to train others. Understanding of operational/technical people management in a multi-platform environment. Understand support team functions and structures to allow correct second-level escalation decisions to occur. Excellent written and oral communication skills, and, demonstrated ability to liaise with all levels of management and external parties.