Engineer 3, Engineering Operations

Job Description

Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Requirements Masters degree or equivalent in (Business) Informatics or comparable and at least 6-8 years of experience in large scale Media and Telco companies At least 5 - 6 years of proven professional experience in ITSM projects and process implementation You have a strong track record of successfully delivering readiness and transformation plans across multi-platform, cross Service Introduction projects and engagements. You are a result and delivery-oriented person, you lead by example, communicating openly and transparently at all levels exhibiting pragmatism, drive, and credibility. You have distinctive problem-solving competence, as well as a high level of analytical thinking, willingness to learn and innovative ability Quick grasp of business processes and managing end-user expectations, using your experience and acquired knowledge to shape effective solutions that meet Sky s strategic Service Management and Business objectives Proven experience in creating and implementing KPIs and Reporting ITIL 4 certification required alongside the understanding of standard IT frameworks such as Scrum or DevOps Knowledge of Service Management tools (ServiceNow) Good written and spoken English skills, as well as the ability to work under pressure and assertiveness complete your profile Your strong sense of responsibility and social competence belong to your strengths, as well as your self-motivation Employees at all levels are expected to: Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.