Engagement and Admissions Specialist (Freshers)

Job Purpose

To put the prospective student at the center of our approach. Working on behalf of Acumen's strategic university partners, you will deliver exceptional service to key external stakeholders, ensuring a connected and seamless experience for their prospective students throughout their applicant journey.

As part of a high-performing team you will be expected to contribute to the overall effective service delivery by providing a high-quality admissions service to applicants, agents, and academic decision makers in accordance with agreed standards; this will require working flexibly and with a focus on meeting deadlines and managing competing priorities.

Main Responsibilities

● Provide a high quality, customer-oriented service giving first-class support and guidance on admissions policies and procedures.

● Adhere to pre-agreed standard operating proceedings, protocols, and workflows.

● Provide administrative support and maintain records for applicants in accordance with the procedures and regulations of the University.

● When required, respond to queries from applicants, providing detailed information in an accessible format.

● Where required, proactively contact applicants to support their progress.

● Carry out initial checks on applications (including but not limited to minimum entry requirements, multiple application identification, data validation).

● Undertake fee assessments for applicants and refer more complex cases to a supervisor.

● Assist with carrying out background checks on applicants, to ensure they are eligible to study at the University.

● Process application outcomes within the agreed Acumen and University timeframes.

● Assist with the preparation of key immigration documentation for international students.

● Where required, maintain the partner university’s student record system relating to admissions in accordance with regulations and protocols.

● Ensure accurate and timely record keeping on Acumen’s CRM and other systems.

● Work on various technology platforms to deliver the duties, including but not limited to CRM, Contact Centre, external systems such as student records.

● Work with colleagues at the University in a focused and professional manner.

● Keep up to date with development and changes to external regulations and University academic requirements, policy and procedures, and ensuring that they are adhered to.

● Ensure an outcome focused approach is maintained to support Acumen and its partners’ aspirations.

● Where required, engage with university stakeholders to provide feedback, undertake training etc.

● 25% Pan India travel requirement for client support is needed in this Job profile

Essential criteria

● Bachelor's degree or equivalent

● Strong attention to detail

● Excellent communication skills - Written and spoken English

● The ability to manage a varied workload independently and as part of a team

● Enjoy following and improving processes

● Recent graduates are encouraged to apply

Desirable criteria

● Experience in EdTech, Education related industries

● Experience of working or studying abroad