Endpoint Operations Technician

Role & responsibilities

Deliver technology and products within the roadmap on schedule and with the highest quality. • Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance. • Provide last tier support for operations and support teams, develop root cause analysis and preventative analysis. • Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team. • Facilitate support for anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management. • Partner with the Engineering teams to develop solutions. • Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, and monitor VM performance. • Develop automated solutions for deploying software packages, application patches/updates and workstation images. • Engineer and support multiple Windows desktop images. • Manage the entire lifecycle of our global standard desktop and laptop models. • Maintain desktop images and modify SCCM task sequences as needed. • Monitor and address alerts from desktops using CyberArk. • Manage and support PXE environment 1E products. • Provide level 3 support for escalated end user issues. • Manage Microsoft and 3rd party patch deployments. • Package, test, and deploy new applications, as needed. • Collaborate with the team within objectives for the End User Computing environment. • Maintain and expand existing Knowledge Base. • Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services.

TECHNICAL QUALIFICATIONS

• Possess desktop support experience in an enterprise environment. • Proven experience with Windows 7/10, Active Directory Structure, and Managing Group Policies. • Experience developing and testing software packages using Install shield, or equivalent. • Skills managing a CDI environment (Azure Virtual Desktop preferred). • Expert level experience within SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation. • Expert level experience within End Point Protection Engineering. • Experience managing desktop environment using Microsoft Intune. • 5 years experience with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM. • Expert level proficiency in patch management including bios and firmware updates, service pack upgrades, and application-based updates. • Basic Database Administration experience, particularly in SQL Server.