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Endpoint Management Ops . Engineer

Endpoint Management Ops . Engineer

ISS India

3 - 8 years

15 - 16 Lacs

mumbai chennai

Posted:1 day ago| Platform:

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Skills Required

career development vmware sap google analytics web analytics iss windows sccm client management android

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are searching for Digital Workplace operations specialists with hands on experience of Windows client management to join our Level 2 Digital Workplace operations team. You will join support organization based out of different ISS countries. In this role you will provide 2nd level support to ISS global end point services. Services cover wide technical scope, but you are not expected to be experienced in all listed below areas.

What you ll do:

Service requests fulfillment and incidents resolution in the following endpoint management areas:

Mobile Device & Software Management (Intune) Windows, iOS, Android

Application management, scripting (Powershell), client and configuration policy management

Troubleshoot and resolve out of the ordinary technical problems and challenges (Autopilot client logs and package installation logs)

Azure Virtual Desktop full stack maintenance and support

Contribution to Knowledge base development (develop and maintain repeatable processes documents that govern the configuration, administration and maintenance, best practices, SOPs)

Ensuring Customer satisfaction and SLA adherence

Who you ll work with:

Collaboration with various stakeholders within the IT landscape (AD team, Network team, Security team etc.) and close collaboration with Level 3 engineering team

Key qualifications:

At least 3 years of experience with listed below technologies:

Application Management (MS Intune, SCCM, PSADT)

Endpoint Management (MS Intune, M365, GPO, BitLocker, KMS, AD/Entra ID, LAPS, PS)

Comes with solid/strong knowledge within Windows 10/11 OS (macOS nice to have)

Familiarity with at least one of the VDI technologies:

Azure Vitrual Desktop, Citrix, Omnissa Horizon (former VMware Horizon)

Experienced in working with ITIL processes (ITSM platforms like Jira, Confluence or similar)

Certifications relevant within the area of responsibility for the position are a plus.

Personal skills you excel:

Communicative English, both written and oral

Problem-solving mindset & attention to detail (motivated to learn new technology)

Good communication skills

On a personal level you can work independently and stay organized when assigned multiple tasks.

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Endpoint Management Ops . Engineer