Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Chandigarh
>
eClerx
>
End User Support

End User Support

eClerx

3 - 5 years

2 - 5 Lacs

Chandigarh Navi Mumbai Mumbai (All Areas)

Posted:2 months ago| Platform:

Apply

Skills Required

Desktop Support Software Troubleshooting Outlook Configuration MS office Teams Zoom Hardware Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities Serve as the first point of contact for internal users seeking technical assistance over the phone or email or any other medium Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by users Walk the users through the problem-solving process Responding to client support requests. Contacting clients to find out the nature of the problem. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Direct unresolved issues to the next level of support personnel Provide accurate information on IT services and application and support mechanisms Record events and problems and their resolution in logs Follow-up and update user status and information Pass on any feedback or suggestions by users to the appropriate internal team Identify and suggest possible improvements to procedures Eligibility Requirements: Proven experience as a help desk technician or other support technician role Tech savvy with working knowledge of MS office, Teams/Zoom, and remote technologies Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Good written and verbal communication skills. Customer-oriented and cool-tempered Bachelors degree / Masters degree

More Jobs at eClerx

Senior Process Manager - Voice/ CHAT

Navi Mumbai

10 - 18 yrs

INR 8 - 12 Lacs

Access Management

Mumbai, Navi Mumbai, Mumbai (All Areas)

3 - 5 yrs

INR 2 - 7 Lacs

eClerx Financial Analyst - Walk-in Drive (Pune)

Pune

Experience: Not specified

INR 0 - 2 Lacs

Program Manager - KYC

Pune

15 - 20 yrs

INR 17 - 22 Lacs

SQL DBA

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

9 - 12 yrs

INR 10 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

eClerx

IT Services and IT Consulting

Mumbai Maharashtra

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

End User Support