EMS Application Lead

Buzzworks Business Services

5 - 10 years

20 - 35 Lacs

hyderabad

Posted:Just now| Platform:

Apply

Skills Required

google workspace m365 sendgrid twilio staffbase

Work Mode

Remote

Job Type

Full Time

Job Description

!!!!! HIRING!!!!!!!!!!!

Tools:

Lead transitions, KT, and policy enforcement for messaging tools.
Administer calendar/email configurations, aliases, and directories.
Oversee Staffbase content workflows and API integrations.
Manage SendGrid and Twilio-based messaging systems.
Ensure platform compliance, audit readiness, and policy documentation.
Maintain SLAs, runbooks, and support SOPs.
Coordinate escalations with vendors and internal IT.

Qualifications (Enriched):

5+ years of experience administering enterprise communication platforms, including Google Workspace and Microsoft 365.
In-depth understanding of Gmail/Outlook admin controls, security settings, SPF/DKIM/DMARC configuration, and MDM enforcement.
Skilled in managing shared drives, group policies, retention policies, delegated access, calendar federation, and hybrid setup support.
Experience administering internal broadcast tools such as Staffbase, with editorial workflows, audience segmentation, publishing governance, and analytics dashboards.
Proficient in Twilio/SendGrid API-based email and SMS communication configuration, permission scoping, and event/webhook monitoring.
Knowledge of compliance operations: legal holds, audit trails, SOC2/ISO/ITGC reporting requirements.
Ability to write and maintain robust SOPs, escalation matrices, KB articles, and onboarding manuals.

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