Employee Helpdesk - Associate / Senior Associate /Team Lead - Mumbai - GO/JC/1092/2025

Job Title -

Employee Helpdesk

Location - Mumbai

Key Roles And Responsibility

1�8 years� experience in HR helpdesk/HR operations or customer support.Manage HR employee lifecycle related queries and concerns.Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, offboarding etc.Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions.Help resolve major employee grievances and counsel employees if there are any escalations raised, also assist if any employee relations issues are raised.Collaborate with employees to ensure prompt resolution and by working towards achieving maximum employee satisfactionAssist in onboarding and training new team membersDocument recurring issues and work with HR teams to streamline processesAnalytical mindset for identifying patterns in employee queries and recommending improvementsAbility to handle sensitive and escalated cases with professionalism.Analyze helpdesk trends, prepare reports, and recommend improvementsLeads the HR Helpdesk team, ensuring timely and accurate resolution of employee queries while maintaining high levels of satisfaction. Oversees team performance, manages escalations, and partners with HR stakeholders to improve processes and service delivery.

Skills Required

RoleEmployee Helpdesk - Associate / Senior Associate /Team Lead - MumbaiIndustry TypeITES/BPO/KPOFunctional AreaRequired Education B ComEmployment TypeFull Time, PermanentKey Skills

• EMPLOYEE LIFECYCLE SUPPORT
• HR HELP DESK
• QUERY MANAGEMENT
• TICKETINGTOOL
  

Other Information
Job CodeGO/JC/1092/2025Recruiter NameMarilakshmi S