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HUMAN BEFORE RESOURCE PRIVATE LIMITED
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Email Chat Backend & Non Voice Process Professional

Email Chat Backend & Non Voice Process Professional

HUMAN BEFORE RESOURCE PRIVATE LIMITED

0 - 5 years

|

1 - 4 Lacs

Posted:8 hours ago| Platform:

Apply

Skills Required

non voice process blended process email support customer service international non voice chat support non voice bpo non voice international chat process email process chat process customer support international process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and respond to customer inquiries via email and chat.
Provide exceptional customer service and resolve issues efficiently.
Collaborate with team members to achieve process goals and objectives.
Develop and maintain knowledge of products and services.
Analyze and report on customer interactions and feedback.
Identify and escalate complex issues to senior team members when necessary.

Job Requirements

Minimum 2 years of experience in a related field, preferably in the BPM/BPO industry.
Strong understanding of non-voice processes and email chat support.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and reporting skills.
Experience working with CRM software or similar tools is an added advantage.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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