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Medfar Clinical Solutions
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EHR Customer Support Representative

EHR Customer Support Representative

Medfar Clinical Solutions

1 - 6 years

3 - 8 Lacs

Visakhapatnam

Posted:1 week ago| Platform:

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Skills Required

Training Customer Support Representative IT support Healthcare Customer service Customer experience Management Troubleshooting Technical support Software troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary:

We are seeking an experienced EHR Customer Support Representative to provide frontline support to our clients. The ideal candidate has at least 1 year of experience in a healthcare IT or EHR support role and is comfortable troubleshooting software issues, assisting users, and ensuring a positive customer experience.

Key Responsibilities:

Provide technical support to users via phone, email, and remote sessions
Troubleshoot and resolve EHR-related issues efficiently
Document client interactions and solutions in the support system
Collaborate with internal teams to escalate complex issues
Deliver excellent customer service and maintain a professional demeanor at all times
Assist in training clients on EHR features and updates

What We Offer:

Competitive salary Comprehensive benefits package Ongoing training and professional development Opportunity to grow within a fast-paced and innovative company

Qualifications

Requirements:

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Medfar Clinical Solutions

Healthcare IT / Electronic Health Records

Quebec City

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EHR Customer Support Representative