EHR Customer Support Representative

The EHR Customer Support Representative position involves providing frontline support to clients in the healthcare industry. The ideal candidate should have a minimum of 1-year experience in a healthcare IT or EHR support role. You will be responsible for troubleshooting software issues, assisting users, and ensuring a positive customer experience. Your key responsibilities will include providing technical support via phone, email, and remote sessions, efficiently resolving EHR-related issues, documenting client interactions and solutions, collaborating with internal teams to escalate complex issues, delivering excellent customer service, and assisting in training clients on EHR features and updates. In addition to a competitive salary, we offer a comprehensive benefits package, ongoing training, and professional development opportunities. You will have the chance to grow within our fast-paced and innovative company. The qualifications for this role include a minimum of 1 year of experience in EHR or healthcare IT support, strong problem-solving and communication skills, the ability to work independently and manage multiple tasks, familiarity with medical terminology and clinical workflows (a plus), experience with EHR systems (preferred), and a high school diploma (associate or bachelor's degree preferred). This position involves a fixed night shift with a competitive salary, allowances, and insurance benefits.,