EDI Support Engineer

Company: AA GLOBUSDIGITAL INDIA PRIVATE LIMITED

AA GLOBUSDIGITAL INDIA PRIVATE LIMITED, is a wholly owned subsidiary of Globus Systems Inc US,

Globus Systems was founded by industry executives who have been part of the IT services industry for the past 20 years and have seen it evolve and mature. We understand the challenges faced by organizations as they prepare for the future. As a technology delivery company, we are focused on helping organizations lay a foundation for their "Tomorrow-Roadmap".

At the heart of any business is the data that drives decisions. Data integrity and security are key drivers for growth. Smart and timely use of technology can help build, streamline and enable data driven decisions that become the backbone of an organization. Business leaders are constantly searching for new solutions, services and partners they can trust with enabling these drivers.

• Role: EDI Support Engineer
• Location: PAN India
• Experience: 4 to 6 Years
• Skill: Experience in supporting any EDI tool is mandatory, with additional preference for hands-on experience with Cleo Integration Cloud and exposure to Cleo's ABC Program (Accelerator Booster Connectors)
• Work Mode: WFH
• CTC: Market Standard

Job Summary:

EDI Support Engineer

Key Responsibilities:

• Provide 

  L1/L2 support

   for EDI transactions, integration issues, and partner connectivity problems.
• Monitor, analyze, and resolve errors in EDI workflows and file transmissions.
• Communicate effectively with internal teams and external clients to ensure timely resolution of support tickets.
• Work collaboratively with cross-functional teams to enhance integration efficiency and support new partner onboarding.
• Maintain documentation of trading partner configurations, error resolutions, and process flows.

Required Skills:

• 4–6 years of hands-on experience in EDI support

   using any EDI tool (mandatory).
• Strong troubleshooting skills and experience working in a fast-paced support environment.
• Ability to independently analyze and resolve technical issues related to EDI processing.

• Excellent communication skills

   – both verbal and written – with the ability to clearly convey issues and solutions.

Preferred Skills (Good to Have):

• Experience with 

  Cleo Integration Cloud

  .
• Exposure to Cleo's

  ABC Program, Accelerator Booster, and Connectors

  .
• Familiarity with 

  API-based integrations

   and understanding of integration workflows.
• Prior experience in EDI support roles within 

  retail, supply chain, or logistics

   domains.
• Knowledge of ticketing systems like 

  Jira, ServiceNow

  , or similar tools.