ECT Engineer

Role and Responsibilities Develops technical expertise and shares knowledge as required with project teams working on the development, implementation, maintenance and improvement of IT Infrastructure Operations solutions Provides support in reviewing technical designs and ensuring adherence to the AZ Architecture Roadmap, Information Services Strategy and High-Level Designs, as well as regulatory requirements and standards Assists in the preparation of business cases, Request for Proposals, supplier selection and evaluation of proposals Assists more senior employees in defining infrastructure solutions, ensuring alignment with the target benefits and value expected Assists in the design, development, configuration and documentation of infrastructure components Provides support with performance analysis and document solution components Gathers and collates management reporting information on existing infrastructure solutions and services Performs maintenance and support activities, routine analysis and evaluation on resource requirements necessary to maintain and/or expand service levels Supports investigations of problems within existing solutions utilizing ITIL V3.0 principles Must demonstrate the capability to identify and propose innovative solutions to improve service performance Essential Skills and experience Higher education with demonstrated capability to perform in a complex IT environment Prior experience in an Information Services/Information Technology environment with good business acumen Experience of dealing with 3rd party suppliers Experience of working within a quality and compliance environment and application of policies, procedures and guidelines Evidence of designing, testing and maintaining solutions Experience of sharing knowledge/ information and implementing any changes Well versed in ITIL V3.0 practices and process Good communication skills supporting joint working with geographically remote colleagues Ability to interpret and communicate technical information into business language and in alignment with AZ business Desirable Skills and experience Degree level education in computer science or similar Good commercial awareness and understanding of the external market Demonstrate initiative, strong customer orientation, and cross-cultural working