Ecommerce Operations Executive

Location: Delhi (in office)

Working Days: 6

About myNachiketa

myNachiketa is India’s only D2C brand that develops products to bring the knowledge of Gita & Vedas to children. We design innovative products in the form of videos, books, games, workshops, etc. and market them through Youtube, Instagram, and Amazon.

Our products have consistently 4.6+ star ratings on Amazon, have got great reviews and have featured as Amazon Best Sellers. Our organic traffic is growing 4x every month, and we have a growing community including around 75k+ followers on Meta. We have achieved a product-market-fit and our revenue is growing by 3x each year. We have been getting high demand globally and will be launching for international business.

myNachiketa is founded by Varun Aggarwal (co-founder of Aspiring Minds with a $100M exit) and part of accelerator, an innovative ecosystem builder focusing on AI & Impact startups.

Website:

Role: E-commerce Operations Executive

We are looking for a self-motivated candidate to join our operations team. This person will be responsible for managing the operations of myNachiketa and book orders coming from different platforms like Meta, Amazon, YouTube, Google, Flipkart, Meesho etc.

A very good opportunity for someone who wants to get into operations with less or no experience. In myNachiketa you will get an opportunity to learn & contribute in a fast paced environment with a focus on outcomes.

Responsibilities

• Order Processing: Accurately processes customer orders, ensuring timely and accurate fulfillment.
• Daily Work: Day-to-day operations across Online channels like Website, Amazon, Facebook, Google,etc.
• Stock Maintenance: Monitor inventory levels, update stock records, and manage restocking activities to ensure product availability.
• Reporting: Generate regular reports on sales, inventory levels, and other key metrics to support decision-making and business planning.
• Customer Service: Address customer inquiries and resolve any order-related issues in a timely and professional manner.
• Tickets: Raising Customer support tickets for issues on business related.
• Process Improvement: Identify opportunities to streamline operations and improve efficiency within the e-commerce workflow.
• Returns: Controls returns and post-delivery issues

What we are looking for

• Bachelors degree with 0-2 years of experience
• Attention to detail is a must
• Excellent verbal and written communication skill for effective liaison with internal and external stakeholders
• Proficient in excel (preferred)
• High motivation and ability to work independently
• Deep interest in startups and fast-paced environment

What’s in it for you

• Experience 0-1 journeys of startups and closely see and contribute to their success
• Work with an experienced team who are specialized in product, content, technology
• CTC - 2lacs per annum
• Working Days - 6

Job Type: Full-time

Pay: ₹15,000.00 per month

Benefits:

• Paid sick time

Education:

• Bachelor's (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person