E2E Service Expert

0 years

2 - 3 Lacs

Posted:3 months ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Noida,Uttar Pradesh,India

Job ID
770877
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About this opportunity:

At Ericsson, we are currently seeking qualified candidates for the position of E2E Service Expert. This remarkable opportunity calls for an individual with broad-ranging, multi-technology and multi-vendor know-how, as well as a robust comprehension of Mobile Networks architectures, whether legacy or cloud-based. Your primary role will be to guide and aid in the implementation and transformation of end-to-end multidomain customer projects and the ongoing improvements of end-to-end service and automation.

What you will do:
  • Create a pool of service level experts, helping shift business focus from maintaining domain KPIs to improving end-to-end service KPIs.
  • Cooperate with CUs, partaking in new feature tests, offering improvements request, and suggesting new ones.
  • Execute local Strategy Infrastructure Product (SIP) Life Cycle Management (LCM) activities regarding new or enhanced service and resource deployment.
  • Take on a driving role in the comprehensive automation in customers' networks, utilizing cross-domain and end-to-end competencies.
  • Lead investigations during multidomain troubleshooting and ensure consistent analysis across all areas.
  • Participate in presales, building relations with new and potential customers, performing thorough E2E solution and impact analyses.
  • Propose enhancements to the E2E solution, aiming to boost service quality or network maintenance efficiency.
The skills you bring:

- Ericsson Operations Engine - Mode Of Operations.

  • Overall understanding of Automation?.
  • Incident management.
  • Algorithms.
  • Service Quality.
  • Customer Experience Improvement.
  • AEO E2E Technical Solutions.
  • E2E Solution Design.
  • Network Performance.
  • Service Delivery Business Understanding.
  • Quality Assurance.
  • E2E Customer Experience.
  • Business Process Improvement.
  • ITIL Framework.

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