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E2E Service Expert

12 - 17 years

40 - 45 Lacs

Bengaluru

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Computer science Process automation Automation Service level Manager Technology Telecommunication Presales Troubleshooting Service quality Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this opportunity: This Job Role is responsible for an overall execution of the new Operation Model, having multi-technology, multivendor knowledge and end-to end understanding of the Mobile Networks architectures legacy or Cloud based. As a main responsibility, this job role will drive and support end-to-end multidomain customer projects implementation and transfer into the MS responsibilities, continues end-to-end service and automation improvements. What you will do: Enable the creation of a pool of service level experts within Operate Networks as the focus of business moving from maintaining domain KPIs to enhancing end to end service KPIs for the customers Multi Technology & Domain expert, using cross domain and end-to-end view competencies, will take the driver role of the overall automation in customers networks, covering end-to-end tasks, processes, tools Lead the investigation in case of the multi domain troubleshooting. It will assure a consistent analysis of all areas, in order to identify the root cause of the services degradation Actively involved in pre-sales, interfacing with new and existing customers Participate in the new features tests, propose improvements of the existing features and suggest new ones according to the needs resulted from the day to day operations Support the execution of Complex Changes and initiate 3rd Level Functional Escalation KPI reporting design and definition, High Impact multidomain Incident Cause Identification and Report Involvement in Major Security Incidents Analyze the solution from an E2E perspective and break it down into working packages. Propose improvements for the E2E solution, to increase service quality or network maintenance efficiency Perform Technical Impact analysis activities part of a Life Cycle Management engagement Create and drive the creation of MOPs for E2E process automation. Create and improve the existing scripts to automate simple tasks Propose Algorithms to be implemented by the Automation teams, for improvement of service monitoring and troubleshooting The skills you bring: Delivering Results & Meeting Customer Expectations Creating & Innovating Analyzing Deciding & Initiating Action Applying Expertise & Technology Presenting & Communicating Information Key Qualification Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent Experience level 12+ years experience in of E2E Services. Primary country and city: India (IN) || Bangalore Req ID: 768031

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    Senior Vice President and Head of Business Area Technologies & New Businesses

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