E-commerce Manager

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E-commerce Manager

Roles & Responsibilities:

• Experience in handling both international and domestic marketplaces is mandatory.

• Good knowledge of promoting products through Amazon PPC is mandatory.

• Monitor and verify payments received from each marketplace (Amazon, Flipkart, First Cry, etc.) to ensure accuracy and reconciliation.
• Complete E-commerce process management on Amazon Seller Central and vendor central dashboard.
• Track and analyse sales data, customer behaviour, and platform performance to identify trends and opportunities.
• Improving account health and maintaining account hygiene. Generate and present weekly/monthly performance reports with actionable insights for management.
• Maintain and manage all our sales touchpoints, websites, online marketplaces, and aggregators, oversee online sales, manage stock inventories, and optimize the overall customer experience.
• Manage A+ Content, Brand Story, and Storefront, ensuring engaging and high-quality content that enhances brand visibility and conversions.
• Plan and execute promotional campaigns, deals, and advertisements (Amazon PPC, Flipkart & First Cry Ads, etc).
• Analyse and adjust campaign performance to achieve ROI and sales targets.
• Create and manage FBA shipments, track inventory levels, and ensure smooth fulfilment for Amazon FBA.
• Manage returns from Amazon, First Cry, and other platforms, ensuring proper reconciliation and restocking.
• File and track safety claims for damaged or lost inventory with relevant platforms.
• Optimize product visibility using effective keyword research and SEO strategies.
• Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities from the backend.
• Optimize end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
• Enhance customer experience by working closely with the team.
• Analyse data, identify potential prospects, conduct outreach, and build customer relationships to drive sales.
• Generate reports to track e-commerce performance, identify trends, and make data-driven recommendations for improvement.

Skills:

• Strong project management skills
• Excellent communication skills
• Problem-Solving & Process Improvement
• SEO knowledge
• Good understanding of Web design
• Inventory & Order Management
• Strong understanding of marketplace algorithms, listing optimization, and ad campaign management.
• Proficient in using tools like Seller Central, Flipkart Seller Hub, and analytics software.

Employment Type:

Experience:

Role Category:

Education