E-commerce Manager Operations

Job Description

Key Responsibilities: Order & Fulfillment Management Monitor and manage orders across marketplaces (Amazon, Flipkart) and Shopify (HumanHydro.com) Ensure timely order processing, packaging, and dispatch Coordinate with warehouse/fulfillment partners to resolve delays or exceptions MIS & Reporting Prepare and maintain daily, weekly, and monthly MIS reports on sales, returns, and performance Generate insights and summaries for leadership decision-making Track KPIs related to shipping times, returns, order accuracy, and fulfillment rates Logistics & Supply Chain Liaise with logistics partners to ensure smooth delivery operations Handle escalation management for delayed or failed deliveries Evaluate and onboard efficient logistics partners when needed Inventory Management Maintain accurate inventory levels across all platforms Perform periodic audits of stock and identify discrepancies Plan inventory reorders in coordination with production or vendors Operational Improvements Identify gaps in daily operations and implement automation/tools for efficiency Collaborate with customer support and marketing teams for order-related queries Work with accounts to reconcile marketplace payments and returns Requirements: Bachelors degree in Business, Operations, E-commerce, or related field 2–4 years experience in e-commerce operations, preferably in D2C or FMCG Proficient in Excel, Google Sheets, and marketplace seller portals Strong analytical, problem-solving, and communication skills Experience using tools like Unicommerce, Zoho Inventory, or similar platforms (preferred)