Job
Description
Department: E-commerce / Operations Industry: Retail / Online Commerce Location: Kathawada Reports To: E-commerce Manager / Operations Head Job Summary: We are looking for an organized and detail-oriented E-commerce Operations Executive to manage day-to-day operations across online platforms such as Amazon, Flipkart, Paytm, and others. The ideal candidate will be responsible for order processing, inventory management, product listings, and warehouse coordination to ensure smooth e-commerce execution and customer satisfaction. Key Roles & Responsibilities: Handle end-to-end order processing , including fetching orders from platforms, generating manifests and dispatch labels, and coordinating with the dispatch team. Manage inventory records , ensuring real-time updates and availability across platforms. Maintain accuracy in cataloging, content writing/editing, and product grouping , including keyword optimization and template usage specific to each e-commerce portal. Create new product listings and update existing ones; manage bulk uploads/updates on marketplaces like Amazon, Flipkart, Paytm, Snapdeal, 1mg, etc. Prepare and manage FBA (Fulfilled by Amazon) and FBF (Flipkart Fulfilled) shipments and documentation. Generate and maintain daily MIS reports using advanced MS Excel functions (filters, pivot tables, VLOOKUP, etc.). Maintain sales records, manifests, and dispatch labels for audit and operational tracking. Share daily reports with the operations and management teams. Collaborate with the packing and warehouse teams to ensure timely and accurate dispatch. Monitor and manage warehouse stock , ensuring alignment between physical stock and online listings. Assist in handling customer support issues related to order status, delivery, and returns. Qualifications: Bachelors degree in Business, Commerce, or a related field. 13 years of experience in e-commerce operations or a similar role. Hands-on experience with major e-commerce platforms domestic (Amazon, Flipkart, etc.). Strong command of MS Excel and familiarity with Excel-based reporting tools . Excellent organizational, communication, and problem-solving skills. Ability to multitask and meet tight deadlines in a fast-paced environment. Preferred Skills: Experience with inventory/warehouse management tools . Knowledge of e-commerce marketplace policies and compliance requirements. Understanding of logistics processes and courier coordination.
