Job
Description
Job Profile: Ecommerce Sales Operations Executive: Role and Responsibilities: Sales Responsibilities: Product Knowledge Management: Be aware and fully informed of Magari and Yavanika product listings on e-commerce platforms Learn and Sustain knowledge of furniture product classification, key details Sales Metrics: Maintain sales data such as Sales numbers Conversions Top and Bottom Furniture Product sale performers Increase or decrease of sales Sales – Hits and Miss. Sales Order Processing: Input customer sales orders into the e-commerce platform or internal sales system, ensuring accurate details like product SKU, quantity, size, and price. Input all customer details (including contact details, shipping and billing addresses, delivery instructions) before submitting the sales order. Sales Documentation: Maintain accurate and up-to-date records of all sales orders, ensuring that customer details, payment status, product information, and shipping details are correctly documented. Generate and maintain sales order reports for internal tracking and analysis (e.g., daily/weekly sales, pending orders, returns). Order Maintenance: Coordinate with supply chain team to ensure timely and accurate delivery of orders. Provide customers with tracking information and updates regarding their order status, ensuring clear communication about expected delivery dates. Customer Care Responsibilities: Customer Interaction: Respond to customer inquiries promptly via email, chat, or phone, providing accurate information about products, orders and delivery details. Guide customers in selecting the right products based on their needs. Assist customers with order-related questions. Manage Shopify chat communication to assist customers with inquiries, product information, and post-purchase support. Provide excellent customer support, ensuring issues are resolved promptly and professionally. Complaint and Issue Resolution: Address customer complaints, including issues with product quality, delivery, or returns, ensuring quick and effective resolutions. Process returns, exchanges, and refunds as per company policies. Order Assistance: Assist customers with order processing, tracking, and post-purchase support. Follow up on orders with supply chain team to ensure customers receive timely delivery and are satisfied with the product. Customer Feedback: Collect customer feedback and suggest improvements for product listings and services. Maintain detailed records of customer interactions and follow-up actions. Merchandising co-ordination activities: POC for external marketplaces to send furniture product - classification line sheet, listing, delisting information & images. Co-ordinate with IDC interna teams like supply chain and design team for fetching the above data. Work closely with Marketing to review website listing data of selected furniture products Skills and Competencies: Communication Skills: Strong verbal and written communication skills to interact effectively with customers and internal teams. E-commerce Knowledge: Basic understanding of e-commerce platforms and sales processes. Customer Service: Provide exceptional service to address any customer inquiries or issues. Ability to empathize with customers and resolve issues in a professional and timely manner. Organizational Skills: Manage multiple orders and tasks efficiently and meet deadlines in a fast-paced environment. Computer Skills: Decent level of Proficiency in MS Office, especially Excel, and knowledge of CRM tools is a plus. Attention to Detail: Ensure that all order details are accurate (product information, pricing, payment, shipping details). Problem Solving: Ability to resolve issues quickly (e.g., payment failures, order delays, damages, returns). Qualifications: Bachelor's degree in commerce, Business Administration, or a related field. 2-5 years of experience in sales, customer service, or e-commerce. Fresh graduates in relevant fields are welcome to apply. Workdays: Mon - Sat (Sunday Off) Timings: 10 AM - 7PM Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Morning shift Experience: E-Commerce: 1 year (Preferred) Work Location: In person
