E Commerce Executive

bachelor'sand Objective of the Role

• Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
• Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
• Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
• Enhance customer experience by working closely with other departments, such as marketing and promotions

Role & responsibilities

• Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
• Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
• Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
• Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems
• Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
• Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.
• Proficient communication skills, both written and verbal, with fluency in English. Additional language proficiency in regional languages would be an advantage.
• Experience managing e-commerce platforms such as Shopify, Magento, Amazon, Flipkart, Myntra.
• Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion

Preferred candidate profile

• A bachelors degree in e-commerce, digital marketing, business administration, or a related field.
• Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to track and analyse e-commerce performance metrics.
• Familiarity with online marketing tools, including social media advertising, email marketing
• Ability to work collaboratively and take charge as a leader when required