E-Commerce Associate

We are seeking a proactive and detail-oriented Ecommerce Associate to join our growing team. The ideal candidate will be responsible for managing and optimizing our online store (Artrack.in) and marketplace operations (Amazon, Flipkart, Meesho, etc.). This role involves end-to-end order management, product listing creation, marketplace compliance, inventory oversight, and customer support coordination.

Key Responsibilities:Order & Customer Experience Management

• Process orders efficiently across platforms (Amazon, Flipkart, Artrack.in, etc.).
• Coordinate shipments using logistics platforms like Shiprocket and NimbusPost.
• Manage returns, cancellations, refunds, and customer queries with care and professionalism.
• Track customer feedback and reviews to identify product or service improvements.

Marketplace & Website Operations

• Monitor and manage inventory, stock levels, and product pricing across all channels.
• Maintain product catalogs, ensure correct categorization, and update product attributes.
• Identify and resolve listing issues, policy violations, and compliance concerns.
• Plan and implement platform-specific promotions, offers, and bundle deals.

Product Listings & Content Optimization

• Create and publish new product listings with SEO-optimized titles, descriptions, and bullet points.
• Manage product images, videos, and enhanced content (such as Amazon A+ Content).
• Ensure branding, pricing, and content consistency across all platforms.
• Track product performance and suggest content or pricing improvements as needed.

Requirements:

• Proven experience in managing eCommerce operations on Amazon, Flipkart, and other marketplaces.
• Familiarity with logistics tools such as Shiprocket, NimbusPost, or similar.
• Proficiency in Excel/Google Sheets and basic knowledge of eCommerce CMS platforms.
• Strong attention to detail, organizational skills, and ability to multitask.
• Basic knowledge of digital marketing and SEO is a plus.
• Good written and verbal communication skills.

Why Join Us?

• Work with premium global stationery brands in a growing eCommerce business.
• Opportunity to manage diverse digital platforms and innovate in a creative product space.
• Supportive and collaborative team environment.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹18,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

Expected Start Date: 09/07/2025