Duty Manager

Job Description

Role & responsibilities Operational & Guest Experience Management Oversee day-to-day operations of the spa ensuring a seamless and high-quality guest experience. Maintain spa ambiance, hygiene, and safety standards in compliance with local health and wellness regulations. Greet and interact with clients to ensure satisfaction and resolve any service-related concerns promptly. Team Management Hire, train, schedule, and supervise spa staff including therapists, receptionists, and housekeeping. Monitor team performance and conduct regular evaluations, mentoring, and development sessions. Foster a positive and productive team environment that aligns with ODEs wellness ethos. Sales, Revenue & Budgeting Create and manage monthly/quarterly spa budgets in collaboration with the finance and operations team. Track spa sales, analyze performance data, and implement strategies to meet or exceed revenue targets. Promote upselling of treatments, packages, and retail products to enhance guest spend and spa profitability. Policy, Inventory & Vendor Management Develop and implement SOPs for spa services, front desk, safety, and customer handling. Maintain accurate inventory levels of products and consumables; manage supplier relationships. Monitor licensing, equipment maintenance, and health code compliance. Service Innovation & Brand Alignment Recommend and implement new treatment offerings in line with market trends and guest preferences. Work closely with the marketing team to plan promotional campaigns and seasonal offers. Act as a brand ambassador for ODE Spa, upholding and promoting the core values of Ridhira Group. Preferred candidate profile Bachelor's degree in Hospitality Management, Business Administration, or related field. Minimum 25 years of experience as a Spa Manager or similar role in a luxury spa, wellness center, or resort. Strong knowledge of spa treatments, wellness therapies, and holistic practices. Excellent interpersonal, leadership, and client-service skills. Proficiency in spa software systems (booking, POS, inventory tracking). Strong organizational and multitasking abilities with attention to detail. Commitment to continual learning and staying updated with wellness and spa industry trends.