Duty Manager

This process describes the job description of qualified Duty Managers.

Safety & Compliance :

• Risk analysis of services provided for facility management or operations management and keeping track of various QMS, EHS & OHS objectives. Providing data and inputs for updating the risk registers. Coordinating & submitting RCA for various incidents. Implementing risk mitigation plans.
• To ensure that security norms are not violated while taking vendor personals around in premises. for maintenance activities. Work permit is followed for high risk & non-routine jobs.
• To ensure that all safety measures/procedures are followed while working on the equipments.
• To report safety observations and incidents to AFM and Building Manager.
• To stop unauthorized, unsafe and without work permit works in the premise & report.
• To ensure no unauthorized person enters in the Chiller room/utility areas.

Qualification :

ITI (RAC, Electrician, Wireman) 07 to 08 yrs of experience, Diploma (Electrical, Instrumentation, Mechanical) 3 to 5 yrs of experience B.E. Electrical, Instrumentation, Mechanical) - 3 yrs of experience in Technical Facility Management or Operations Management

Technical Skills :

• Sound Technical Knowledge on 22KV/ 11KV Electrical Setup, HT /LT DG sets, HVAC systems High Capacity chillers (more than 1000TR capacity), High Capacity UPS system, Precision Airconditioning System, Power Supply systems, Safety and fire security systems, BMS (Building Management Systems).
• Skills, Attributes & Abilities Vendor management, Best Maintenance Practices, Team Building, Self & Team motivation, Analytical Skills, Good Verbal and Written Communication Skills, site MIS
• Exposure on ISO 9001, ISO 14001, OHSAS 18001 Standards related to facility management operations and compliances required for building operations & maintenance like Consents to operate, DG returns, Annual Electrical Inspection, Annual Electrical Maintenance, Lift licenses, liasoning with power supplier etc

Role and Responsibility

Participate in daily briefing at morning.

Monthly operation plan by assigning resources for respective jobs, maintaining track of scheduled activities for the month, preparation and submission of monthly MIS

Ensure daily, weekly, monthly checklist are filled and signed.

Diesel generator Day tank fuel level is at Acceptable level and Additional Stock is available.

Facility management of the building/s assigned to the AFM/FM includes overall operation, maintenance of all electromechanical services of the building/s

Coordinate with contractor for planned work activity. Coordinate for work permit.

Conduct JSA and Toolbox talk before starting work activity.

Attend the client complaints on daily basis and intimate about the status on completion.

Coordination with vendor for the PPM of engineering equipments

Make sure tools which are in use are calibrated and tested.

Report of incident, near miss, unsafe act, unsafe condition, Hazard BBS observation to site FSO, BM,SME Eng.

The AFM shall prepare annual plans of operation including PM, AMC renewal, annual shutdown maintenance, compliances submission and processing of various bills and invoices

Allocating resources for coordination of various AMC services as per schedule. Planning & Supervision of critical activities including checking of safety arrangements, surprise checks, issuing work permits etc

Planning & executing programs for energy savings, equipment efficiency improvement, implementation of various QMS, EHS & OHS initiatives and programs. Developing and maintaining documentation for QMS, EHS & OHS systems as implemented at site

Assisting Building Manager for driving strategic and specific programs for continuous improvement of operations to achieve desired objectives and client satisfaction

Attending client calls and representing Matrix in client interactions to resolve the issues within agreed timelines

Attending various ISO, safety, security and client audits and submission of required data, documents and information

Managing time & attendance, concerns and issues of site manpower to ensure smooth & efficient operations and health & hygiene of site manpower

Arranging & coordinating for various trainings for the site manpower and records of the same. Evaluating training needs through skill gap analysis and assuring effective ness post conducting the trainings

Coordinating with various service providers for times and effective service as per respective service contracts including his own office for Facility Management/ MEP/ O&M services.

Seeking guidance from service providers office for major issues. Arranging expertise form selfoffice for critical and important deliveries

Actively participate in monthly safety committee meeting.

Responding and participating in various emergency plans, mock drills and recording the observations for improvement