Duty Manager - HIEX Bangalore Whitefield

As a Duty Manager at IHG, you will lead by example, setting high standards in cleanliness and productivity. Your role involves championing a one-team approach to effectively handle guest complaints, queries, and suggestions. Your day-to-day responsibilities will include: - Leading and managing guest experiences, team performance, and hotel operations - Prioritizing workload to ensure authentic and memorable guest experiences - Developing your team's skills to drive positive results for hotel performance - Engaging in authentic conversations with guests to resolve issues effectively - Being the first point of contact in critical emergency situations To excel in this role, we require: - Minimum Diploma or equivalent (some college preferred) - 2 years of front desk/guest service leader experience - Fluent in spoken and written English, with other languages being a plus - Basic mathematics skills - Excellent communication, problem-solving, reasoning, and motivational skills - Ability to stand for long periods in front desk areas and lift heavy items occasionally - Working knowledge of hotel property management systems like Opera is beneficial - Flexibility to work evenings and weekends At IHG, we provide our team with the necessary tools for success, including a competitive salary, comprehensive benefits such as a full uniform, room discounts, and top-notch training programs. Our commitment to your well-being extends beyond the workplace through our myWellbeing framework, supporting your health, lifestyle, and overall well-being. Joining IHG means becoming a valued member of our global family, where you will have the opportunity to belong, grow, and make a difference in a collaborative environment. If you believe you have what it takes to excel in this role, even if you don't meet every requirement, we encourage you to hit the "Apply" button and start your journey with us today.,