Driver Operations Manager

As a Driver Operations Manager at UNCLE Delivery, you will play a crucial role in managing the entire life cycle of drivers in the city, right from their onboarding to their exit. Your primary responsibility will involve acting as the key liaison between driver-partners and UNCLE Delivery, ensuring effective communication at all levels. Your role will also include coordinating with the marketing team to design and execute social media campaigns, as well as representing the company in maintaining regular communication with our partners. Additionally, you will be actively involved in organizing events aimed at fostering loyalty, building a strong community, and enhancing brand awareness. Leading various onboarding funnels, both business development and digital, and improving conversion rates across all channels will be a core part of your responsibilities. You will be expected to lead the driver operations team, focusing on acquiring, managing, and retaining drivers. This will involve identifying alternative acquisition channels and ensuring an adequate supply of drivers to meet the city's targets. Your role will also require effective multi-project management skills, the ability to anticipate high-demand periods and plan driver availability accordingly, as well as proactively identifying and addressing process issues. Moreover, you will need to assess the training needs of teams and drivers, collaborating with the marketing department to organize in-house or digital training programs. To be successful in this role, you must possess a curious and proactive mindset with a solution-oriented approach. You should be adept at storytelling through data analysis and smart data visualization, rather than mere number crunching. A minimum bachelor's degree, along with at least 5 years of experience in driver operations in a team management capacity, is required. Strong analytical and problem-solving skills, proficiency in Advanced Excel and Google Sheets, excellent communication, presentation, and interpersonal skills, as well as prior experience in leading in-house and business development teams and a deep understanding of the local driver community are essential qualifications for this position.,