Job Title: Payroll Associate Work Location: MG Road, Gurugram Job description * Ensuring timelines are met for salary disbursement and statutory compliance * Manage certain time-bound processes and ensure validation of data to be accurate and truthful, i.e., Investments declaration, Form 16s, Tax Returns * Responsible for MIS and Analytics regarding payroll and employee benefits * Verification & Reconciliation of monthly payroll * Preparation & Submission of Quarterly and Annual TDS returns * Adheres to payroll policies and procedures and complies with relevant laws * Identifies, investigates, and resolves discrepancies in payroll records * Honours the confidentiality of employees' pay records Education * Minimum graduate * Understanding of Labour laws and regulations * Good communication and interpersonal skills

Are You The Next UDian? Were hiring! If you think your experience and expertise tick all of the boxes for a great journey at Uncle Delivery, then apply for this role right away! Job Details Job Title: City Operations Manager Location: Bengaluru In this role, you will oversee the operational activities across Bengaluru & Hyderabad, ensuring efficiency, compliance, and excellent service delivery. You will play a crucial role in driving operational excellence while fostering a culture of collaboration and accountability. You would be responsible for the P&L of the cities and managing the overall workforce. Responsibilities: 1.Evaluate new onboarding funnels for driver and user onboarding and own lead conversion % across all channels. 2.Own user and driver life cycle management for the city. Strategize and analyze data to improve driver and user retention. 3.Organize and participate in events to build loyalty, community, and promote brand awareness. 4.Manage field and in-house teams to ensure city targets are met. 5.Demonstrate effective multi-project handling skills. 6.Anticipate high-demand phases and plan driver availability accordingly. 7.Anticipate process issues and proactively escalate/suggest solutions. 8.Identify the training requirements for teams/drivers and organize/coordinate with marketing to arrange in-house/ digital training programs for teams/drivers. 9.Excellent communication, presentation, and interpersonal skills. What we seek: 1.Must be curious, proactive, and have a solution-oriented approach. 2.You must tell an impactful story with analysis and smart data visualization, not just a number crunch. 3 Bachelor s degree. 4.Minimum 6 years of experience in driver and sales operations in a team management role. 5.Analytical & problem-solving skills. 6.Proficient in Advanced Excel and Google Sheets. 7.Excellent communication, presentation, and interpersonal skills.

Are You The Next UDian? Were hiring! If you think your experience and expertise tick all of the boxes for a great journey at Uncle Delivery, then apply for this role right away! Job Details Job Title: Team Lead-Customer Support Location: Bengaluru Uncle Delivery is looking for a Customer Support Team Lead in Bengaluru. Are you passionate about delivering exceptional customer support and leading high-performing teams? We re looking for a Customer Support Team Lead with strong experience managing voice and chat processes on domestic platforms. Experience: 5+ years in Customer Support, including 2+ years as a Team Lead in a chat process. Key Responsibilities: 1. Lead a team of 15 20 inbound voice & chat agents, ensuring SLA and CSAT targets are met. 2.Analyze call/chat trends, drive improvement initiatives, and coordinate with city teams. 3.Handle escalations, audit performance, coach team members, and drive customer satisfaction. 4.Monitor team metrics (SLA, AHT, CSAT), maintain SOPs, rosters, and conduct regular reviews. 5.Collaborate with leadership for process improvements and operational excellence. What We re Looking For: 1.Proven experience with tools like Genesys, Zoho, Freshdesk etc. 2.Strong analytical and reporting skills (Excel, Google Sheets, PowerPoint). 3.Effective communicator in English; fluency in Kannada & Telugu is essential, Hindi is a plus. 4.Background in BPO (Voice & Non-Voice), with domestic chat process experience. 5.Candidates from the logistics sector are preferred.

Key Responsibilities: Handling customer queries on Chat and Inbound calls Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings Handle all queries in a polite, professional manner Educate customers on services and processes Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications Minimum of 1 year of relevant experience as Customer care. Passionate about customer care Good typing skill Fluent in written and spoken Kannada & Telugu Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Job Type: Full-time Pay: Up to ₹30,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Rotational shift Experience: Calling / Chat: 1 year (Required) Language: Kannada (Required) Hindi (Preferred) Telugu (Preferred)

Key Responsibilities: Handling customer queries on Chat and Inbound calls Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings Handle all queries in a polite, professional manner Educate customers on services and processes Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications Minimum of 1 year of relevant experience as Customer care. Passionate about customer care Good typing skill Fluent in written and spoken Kannada & Telugu Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Job Type: Full-time Pay: Up to ₹30,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Rotational shift Application Question(s): What is your current CTC? What is your expected CTC? Experience: Live Chat Support: 1 year (Required) Language: Kannada (Required) Hindi (Required) Telugu (Preferred)

Role: Driver Operations Manager Location: Bangalore Website: www.uncle-delivery.com About UNCLE Delivery: Uncle Delivery started off as a platform to bridge the gap and address inefficiencies in the last mile logistics sector. We are transforming the way goods are transported in and around cities, enabling SMEs to move anything & everything on demand. We are a young and enthusiastic organization founded in June 2021, driven by the values of Innovation, Integrity, Ownership and Empathy. Our aim is to become a leading and indispensable delivery partner to our clients by helping them build and maximize sustainable competitive advantages. We are not just providing an affordable delivery solution but our focus is also on rendering vehicle variety for our users & drivers i.e. from a 2-wheeler to the widest range of 4 wheelers. We pledge to offer to our drivers Freedom, Respect & Reward. In just a year of our inception, we are extremely pleased to have grown manifold; we aspire to positively continue impacting the productivity of businesses, creating tremendous value for our driver-partners, users and 200+ in-house team, in turn, delivering happiness to a growing list of four cities. We are now available in Bengaluru, Mumbai, Delhi and Hyderabad with a driver base and a user base; and are scaling the business every other month. As a Driver Operations Manager, you will be responsible for the entire life cycle management of drivers for the city - from onboarding to exit. Responsibility Be the best bridge between driver-partners and Uncle Delivery, responsible for all sorts of communication with driver-partners. Coordinate with the marketing team to set and implement social media and communication campaigns, and be a representative of the company to maintain communication with our partners. Organize and participate in events to build loyalty, community and promote brand awareness. Lead various onboarding funnels - BD, digital and improve conversion % across all channels. Lead the driver operations team to acquire, manage and retain drivers. Find out various alternative acquisition channels and ensure there is enough supply available to meet the targets of the city. Demonstrate effective multi-project handling skills. Anticipate high-demand phases and plan driver availability accordingly. Anticipate process issues and proactively escalate/suggest solutions. Identify the training requirements for teams/drivers and organize/coordinate with marketing to arrange in-house or digital training programs for teams/drivers. What We Seek Must be curious, proactive and have a solution oriented approach You must tell an impactful story with analysis and smart data visualization, not just a number crunch. Minimum bachelors degree. 5 years experience in driver operations in a team management role Analytical & Problem solving skills. Proficient in Advanced Excel and Google Sheets. Excellent communication, presentation and interpersonal skills. Should have led in-house and BD teams and has a strong understanding of the local driver community.