DRA Tele Callers

JOB TITLE : Tele Resolution Agent

ROLE & RESPONSIBILITIES:

Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances.

Responsibilities :

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Daily productivity against allocation and minimum level of calls defined in CRM.

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Conversion of Callback, Broken PTP, PTP & OTS into payment.

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Contacting debtors to enact and negotiate debt recovery.

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Maintaining/ updating database/MIS/Status of customer interactions on company system

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Responsible for monthly recovery targets.

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Negotiating settlements to receive payment on a certain percentage of the debt.

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Dispute resolution and escalation to team leader.

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Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc.

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Follow up with team leader for completion of customers requirement and communication to customer till closer.

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Assignment to field if caller unable to collect or connect (wherever field resolution agent available)

Hi All, this is a reminder for your interview with Pepper Advantage India for Tele-calling Role.

Date: Thursday, 07, 2025 to Thursday, 14, 2025

Time: 10:00 AM To 5:00 PM

Location: Mumbai

Office Address:- RUPA SOLITAIRE, No.1219, 12th Floor Plot No. A-1, Millenium Business Park, Sector 2, Mahape, Mumbai, Navi Mumbai, Maharashtra 400710.

Lift No. 25 & 24

Contact-8779917951

Ref-HR Priya

Let us know if you need anything. Good luck!

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Expected Start Date: 11/08/2025