Job
Description
Role & responsibilities Hardware Infrastructure Management: Designing, implementing, and maintaining the school's computer hardware infrastructure, including desktops, laptops, servers, networking equipment, printers, projectors, interactive whiteboards, and other IT peripherals. Ensuring the availability, reliability, and performance of hardware systems to support teaching, learning, and administrative functions. Hardware Deployment and Installation: Planning and executing hardware deployment projects, including hardware procurement, setup, configuration, and testing, to meet the school's technological requirements and objectives. Installing and configuring hardware components, peripherals, and accessories according to manufacturer specifications and industry best practices. Hardware Troubleshooting and Repair: Diagnosing hardware problems, conducting root cause analysis, and implementing solutions to resolve hardware issues promptly and effectively. Repairing or replacing defective hardware components, such as CPUs, RAM, hard drives, motherboards, power supplies, network cards, and display units, to restore functionality and minimize downtime. Hardware Upgrades and Maintenance: Assessing hardware performance and capacity requirements, and recommending and implementing upgrades or enhancements to improve system performance, reliability, and efficiency. Performing routine preventive maintenance tasks, such as cleaning, dusting, and optimizing hardware systems, to prolong equipment lifespan and prevent hardware failures. Inventory Management and Asset Tracking: Managing inventory of hardware assets, including tracking equipment acquisition, deployment, and disposal, maintaining accurate records of hardware inventory, serial numbers, warranties, and service agreements. Conducting periodic inventory audits and asset assessments to ensure compliance with licensing agreements, budgetary constraints, and regulatory requirements. Documentation and Reporting: Documenting hardware configurations, installation procedures, maintenance activities, troubleshooting steps, and resolution outcomes in technical documentation, service reports, and incident tickets. Providing regular status updates, performance reports, and recommendations to IT management, school administrators, and stakeholders on hardware-related matters. Security and Compliance: Implementing security measures and protocols to protect hardware assets from unauthorized access, theft, tampering, or damage. Ensuring compliance with data protection regulations, industry standards, and school policies related to hardware security, privacy, and confidentiality. User Support and Training: Providing technical support and assistance to end-users, including teachers, students, and staff, to address hardware-related inquiries, issues, and requests through in-person support, remote assistance, or helpdesk services. Conducting training sessions, workshops, or demonstrations to educate users on hardware usage, maintenance best practices, IT security awareness, and technology integration strategies. Miscellaneous Tasks: Procurement Assistance: Assisting in the procurement process for hardware equipment and supplies, including researching product options, obtaining price quotes, preparing purchase orders, and coordinating delivery and installation logistics. Vendor Management: Liaising with hardware vendors, suppliers, contractors, and service providers to negotiate contracts, resolve technical issues, coordinate maintenance services, and ensure timely delivery of hardware products and services. Technology Evaluation and Research: Staying informed about emerging hardware technologies, trends, and innovations in the IT industry, and conducting research and evaluations to assess their applicability, feasibility, and potential impact on school operations and educational outcomes. Preferred candidate profile Bachelors degree in electrical engineering, Computer Engineering, or related field: A bachelor's degree in electrical engineering, computer engineering, or a related field is typically required for the position of a hardware engineer in a school. Relevant Work Experience: Previous experience in hardware engineering, IT infrastructure management, or related roles in educational or corporate settings is highly desirable. Experience with hardware deployment projects, troubleshooting complex hardware issues, and managing hardware lifecycle processes is advantageous.
