Desktop Engineer L1

Gravia Technologies

1 - 5 years

2 - 4 Lacs

chennai cochin gujarat

Posted:1 day ago| Platform:

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Skills Required

it hardware ticketing system desktop support l1 support troubleshooting lan/wi-fi configuration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

We are looking for a Desktop Support Engineer (L1) to provide first-level IT support for desktops, laptops, and peripherals. The role involves basic diagnosis, troubleshooting, and replacement of hardware components to ensure smooth IT operations.

Key Responsibilities

Provide L1 support for desktops, laptops, and peripherals.
Perform basic diagnosis and troubleshooting of hardware and software issues.
Handle desktop/laptop replacement, upgrades, and part replacements (HDD, RAM, battery, etc.).
Support OS installation, configuration, and patch updates.
Resolve issues related to printers, network connectivity, and common applications.
Maintain asset records and update ticketing system.

Required Skills

Strong knowledge of desktop/LAN/Wi-Fi configurationand replacement.
Hands-on experience with Windows OS installation & troubleshooting.
Basic knowledge of networking (LAN/Wi-Fi configuration).
Good communication and customer-handling skills.
Ability to work in a team and follow standard IT processes.

Qualification

Diploma / Bachelors in IT, Computer Science, or related field.

Notice Period : Immediate Joiner

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