Domestic BPO Voice Inbound

0 - 2 years

3 - 5 Lacs

Posted:22 hours ago| Platform: Foundit logo

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Skills Required

crm average handling time (aht) first call resolution (fcr) customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Handle high volumes of incoming calls from customers.
  • Resolve product or service-related queries, complaints, and requests effectively.
  • Maintain accurate call logs and records in the system/CRM.
  • Follow communication scripts, process guidelines, and quality standards.
  • Provide correct and complete information to customers.
  • Achieve performance metrics like Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Maintain a positive and helpful tone during customer interactions.

Required Skills & Qualifications:

  • Minimum Qualification:

    12th Pass (HSC) / Graduate
  • Experience:

    02 years (Freshers welcome)
  • Languages:

    Fluency in Hindi and English (other regional languages are an advantage)
  • Communication:

    Clear, polite, and effective verbal communication
  • Computer Knowledge:

    Basic computer and typing skills
  • Others:

    Good listening and problem-solving skills; Ability to work in a team

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Smart Vision Consultancy Services logo
Smart Vision Consultancy Services

Consulting

San Francisco

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