Domain Support Specialist: Transmission

Domain Support Specialist: Transmission

What You Will Do: Key Responsibilities

• Provide

  24x7 support for transmission network operations

  on a rotational shift basis, ensuring continuous network availability.

• Monitor and manage network alarms and performance

  using various Network Management System (NMS) tools.

• Troubleshoot and resolve transmission faults

  across diverse platforms, including

  SIAE Microwave, NEC Microwave, Huawei routers

  , and

  ATN 910

  .
• Perform thorough

  root cause analysis

  and meticulously document incidents and their resolutions.

• Coordinate with field teams, vendors, and internal stakeholders

  for efficient issue resolution and escalation management.
• Ensure strict

  SLA (Service Level Agreement) adherence

  for fault restoration and incident response times.
• Support

  change management activities

  , including planning and executing link upgrades, network cutovers, and configuration changes.
• Maintain and regularly

  update technical documentation

  and comprehensive shift handover reports.

Required Qualifications

• Education:

  Bachelor's degree or higher in Electronics and Communication Engineering (ECE), Information Technology (IT), Computer Science (CS), or Master of Computer Applications (MCA).

• Hands-on experience with SIAE Microwave and NEC Microwave systems.

• Working knowledge of Huawei routers and ATN 910 platforms.

• Strong troubleshooting and analytical skills

  in transmission technologies and L2/L3 networking.

• Familiarity with NMS platforms and ticketing tools

  .
• Ability to

  work under pressure

  and handle critical incidents with minimal supervision.

• Excellent communication and coordination skills

  .

Preferred Certifications (Optional)

• CCNA/CCNP