Division Vice President

Role: Division Vice President Location: Gurugram/ Bangalore Work Mode: Onsite About the Role: We are hiring a Divisional Vice President – Operations to lead large-scale service delivery across multiple sites in India. This is a high-impact leadership role, second in line to the business head, responsible for operational excellence, team leadership, and strategic execution across delivery centers. Key Responsibilities: Lead and manage operations across 3–5+ delivery center sites Directly oversee VP-level leaders or site heads Ensure end-to-end operational delivery, SLA compliance, and governance Drive strategic business initiatives and operational maturity Directly manage a minimum headcount of 5,000+ employees Ideal Candidate Profile: Currently in a VP/AVP role at a large MNC with delivery center operations , preferably in the BPO or shared services space Strong experience in overall service delivery operations – not limited to transformation, process improvement, HR, sales, or collections Proven background in contact center operations or global service delivery Demonstrated success in managing multi-site teams and complex operations Not from captive/shared service-only backgrounds “At this level, leadership isn’t just about managing operations — it’s about shaping them. If you've built high-performing delivery centers and mentored future leaders while navigating scale, complexity, and change, this might be the next chapter you're meant to write.” Show more Show less