Division Vice President

You will be stepping into the role of Divisional Vice President Operations, responsible for leading large-scale service delivery operations across multiple sites in India. This high-impact leadership position reports directly to the business head and requires a focus on operational excellence, team leadership, and strategic execution throughout the delivery centers. Your main responsibilities will include overseeing operations at 35+ delivery center sites, providing direct leadership to VP-level leaders or site heads, ensuring end-to-end operational delivery, SLA compliance, and governance, driving strategic business initiatives, and managing a minimum headcount of 5,000+ employees. To excel in this role, you should currently hold a VP/AVP position at a large MNC with experience in delivery center operations, particularly in the BPO or shared services sector. Your background should demonstrate strong experience in service delivery operations, with a focus on transformation, process improvement, HR, sales, or collections. Experience in contact center operations or global service delivery is highly valued, as is a successful track record of managing multi-site teams and complex operations. Leadership at this level goes beyond managing operations it involves shaping them. If you have a proven track record of building high-performing delivery centers, mentoring future leaders, and navigating scale, complexity, and change, this role could be the next chapter in your career journey.,