Job
Description
Key Responsibilities:
· Operational Management:
Overseeing daily operations of multiple QSR outlets, ensuring smooth functioning, high service standards, and adherence to company policies and procedures.
· Sales and Revenue Generation:
Driving sales growth, achieving revenue targets, and maximizing profitability for the assigned area.
· Team Leadership:
Managing and motivating a team of store managers, crew members, and other staff, fostering a positive and productive work environment.
· Customer Service:
Ensuring exceptional customer service standards are consistently met across all outlets.
· Cost Management:
Monitoring and controlling expenses, managing inventory, and identifying opportunities for cost reduction.
· Marketing and Promotions:
Implementing local marketing strategies, promoting new products, and executing promotional campaigns.
· New Store Openings:
Managing the setup and launch of new restaurant locations within the assigned area.
· Performance Monitoring:
Regularly reviewing store performance, identifying areas for improvement, and implementing necessary changes.
· Compliance:
Ensuring compliance with food safety regulations, hygiene standards, and other relevant laws and policies.
Skills and Qualifications:
· Leadership and Management:
Strong leadership skills to motivate and manage a team, delegate tasks, and provide guidance.
· Operational Excellence:
Proven ability to manage daily operations, optimize workflows, and ensure smooth functioning of the outlets.
· Sales and Marketing:
Understanding of sales principles, marketing strategies, and promotional activities.
· Communication and Interpersonal Skills:
Excellent communication and interpersonal skills to interact with staff, customers, and other stakeholders.
· Problem-Solving and Decision-Making:
Ability to identify and resolve operational issues, make sound decisions, and implement effective solutions.
· Financial Acumen:
Understanding of financial statements, budgeting, and cost control.
· Customer Service Orientation:
Passion for delivering excellent customer service and ensuring customer satisfaction.
· Knowledge of QSR Industry:
Understanding of the QSR industry, its trends, and best practices.
· Strategic Thinking:
Ability to develop and implement strategic plans to drive business growth and achieve targets.
Experience:
· 5-10 years of experience in the QSR industry and min 2 years of experience in Area Manager role, with a proven track record of success in managing multiple outlets. Coffee Brand experience will be a Plus.
Hands on Experience on PNL Management
Handled at least 15 stores.
Experience in opening new stores and managing the entire process from site selection to launch is often preferred.