Task Execution: Complete assigned tasks such as data entry, RFP answering, report generation, and process execution with a high degree of accuracy
Support Functions: Assist Specialists and Managers with larger projects by performing specific tasks or gathering necessary information
Process Adherence: Follow established Standard Operating Procedures (SOPs) to ensure consistency and reliability in operations
Tool Usage: Utilize tools like CRM systems, reporting platforms (e.g., Metabase), and internal tools (e.g., Appsmith) to complete tasks efficiently
Continuous Learning: Stay updated with new processes, tools, and best practices to improve performance and efficiency

Example Tasks:

Daily Data Entry: Input booking and revenue data into the relevant systems, ensuring accuracy and completeness. Answering RFPs, as per the sales teams instructions
Report Generation: Generate and distribute daily, weekly, or monthly reports to the Revenue and Sales teams, ensuring they have the information they need to make informed decisions
CRM Updates: Regularly update customer information and interactions in the CRM system, ensuring that data is current and accurate
Routine Audits: Conduct audits of data or processes to identify and correct any discrepancies or errors
Meeting Support: Prepare materials for meetings, such as gathering data or creating presentation slides

KPIs:

Task Accuracy: Low error rates in data entry and reporting
Efficiency: Ability to complete tasks within set timeframes
Adaptability: Quick learning and adoption of new tools and processes
Collaboration: Positive feedback from team members and departments on support provided
Proactivity: Identification and reporting of potential issues or areas for improvement

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