Dispatch Officer

We are looking for One well known diagnostics service for Indian consumers  Position : Dispatch Officer Job Location: Bengaluru Ejipura 🗓️ Working Days: 6 days/week 🕒 Shift Timings: · Shift 1: 6:00 AM – 2:30 PM · Shift 2: 8:00 AM – 4:30 PM · Shift 3: 2:30 PM – 11:00 PM Note: Weekoffs will be on a rotational basis. Job role :  Provide prompt and courteous chat support to eMedics, phlebotomists, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results. ● Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner. ● Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide. ● Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory. ● Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing. ● Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken. ● Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy. ● Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations. Skills we are looking for ● Any Undergraduate Degree who is a fresher or minimum 1 year experience ● Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues. ● Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner. ● Familiarity with chat support platforms, CRM systems, and logistics management software preferred. ● Willingness to work flexible hours, including weekends and holidays, as needed. If interested, please share the updated resume with below details Current CTC Expected CTC Notice Period