Dispatch Manager

Key Responsibilities:

• Plan & execute daily dispatch waves to achieve more than 95% orders shipped within 24hrs.
• Slotting & batching: optimize pick paths, packing stations, and shift schedules.
• Exception control: OOS substitutions/escalations, QC holds, undeliverable addresses.
• Courier coordination: 1st-mile cut-offs, pickup readiness, service-level compliance.
• SOPs & 5S: packing standards, fragile handling, hazmat/label compliance where applicable.
• Systems: run WMS/OMS; ensure scan accuracy (Pick then Pack then Ship), manifesting & Eway bills.
• Dashboards: live SLA, backlog, ageing, scan misses, RTO trends; daily stand-ups & EOD reports.
• Cost & productivity: orders/hour, cost/order, packaging consumption; continuous improvement (Kaizen).
• Work with CX on priority/expedite and with Purchase on replenishment to prevent stockouts.
• Recruit, train, and safety-supervise pick/pack temp staff; ensure weekend/holiday coverage.

KPIs / Targets

24-Hour Dispatch Rate: more than 95% (stretch 98%).

Scan Accuracy:more than 99.5% (no mis-ships).

Pick/Pack Productivity:more than X orders/hour/person (set baseline after week 2).

RTO due to Ops Error: less than 0.5%.

Packaging Defects/Transit Damage: less than 0.3%.

Fulfillment Cost per Order: month-on-month downtrend.

Must-Have Skills & Experience:

36 years in e-commerce fulfillment/warehouse operations (D2C or marketplace).

Hands-on with WMS/OMS & shipping aggregators (e.g., Unicommerce, Vinculum, Shiprocket, Picker, etc.).

Strong shift planning, throughput modeling, and cut-off management with couriers.

Data-driven: Excel/Sheets (pivot, lookup), basic SQL or BI is a plus; comfort with live dashboards.

SOP design & floor discipline (5S, Kaizen, root-cause & CAPA for misses).

People leadership: hiring/training pickpack teams; managing overtime/rosters.

Clear, calm cross-functional communication (CX, Purchase, Quality, Couriers).

Flex for peaks (festivals, promos) and weekend/late-evening cut-offs.

Nice-to-Haves

Experience with multi-warehouse or cold start setups.

Basic QA/packing standards for cosmetics/liquids/fragile items.

Exposure to SOP audits and compliance (GST/E-way bill, MSDS if needed).