3.0 - 7.0 years

3 - 5 Lacs

gurugram

Work from Office

Key Responsibilities: Plan & execute daily dispatch waves to achieve more than 95% orders shipped within 24hrs. Slotting & batching: optimize pick paths, packing stations, and shift schedules. Exception control: OOS substitutions/escalations, QC holds, undeliverable addresses. Courier coordination: 1st-mile cut-offs, pickup readiness, service-level compliance. SOPs & 5S: packing standards, fragile handling, hazmat/label compliance where applicable. Systems: run WMS/OMS; ensure scan accuracy (Pick then Pack then Ship), manifesting & Eway bills. Dashboards: live SLA, backlog, ageing, scan misses, RTO trends; daily stand-ups & EOD reports. Cost & productivity: orders/hour, cost/order, packaging consumption; continuous improvement (Kaizen). Work with CX on priority/expedite and with Purchase on replenishment to prevent stockouts. Recruit, train, and safety-supervise pick/pack temp staff; ensure weekend/holiday coverage. KPIs / Targets 24-Hour Dispatch Rate: more than 95% (stretch 98%). Scan Accuracy:more than 99.5% (no mis-ships). Pick/Pack Productivity:more than X orders/hour/person (set baseline after week 2). RTO due to Ops Error: less than 0.5%. Packaging Defects/Transit Damage: less than 0.3%. Fulfillment Cost per Order: month-on-month downtrend. Must-Have Skills & Experience: 36 years in e-commerce fulfillment/warehouse operations (D2C or marketplace). Hands-on with WMS/OMS & shipping aggregators (e.g., Unicommerce, Vinculum, Shiprocket, Picker, etc.). Strong shift planning, throughput modeling, and cut-off management with couriers. Data-driven: Excel/Sheets (pivot, lookup), basic SQL or BI is a plus; comfort with live dashboards. SOP design & floor discipline (5S, Kaizen, root-cause & CAPA for misses). People leadership: hiring/training pickpack teams; managing overtime/rosters. Clear, calm cross-functional communication (CX, Purchase, Quality, Couriers). Flex for peaks (festivals, promos) and weekend/late-evening cut-offs. Nice-to-Haves Experience with multi-warehouse or cold start setups. Basic QA/packing standards for cosmetics/liquids/fragile items. Exposure to SOP audits and compliance (GST/E-way bill, MSDS if needed).

Posted 5 hours ago

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