Director/Senior Director, Executive Escalations

Role Overview: You will be joining TP as the Director/Senior Director - Executive Escalations, where you will play a crucial role in managing and resolving high-impact escalations from employees. Your strategic advisory responsibilities will involve ensuring swift and effective resolution of complex issues while maintaining transparency and fostering stakeholder confidence. Key Responsibilities: - Lead and oversee the handling of employee escalations, ensuring prompt and effective resolution. - Establish and implement escalation management frameworks, policies, and procedures to drive consistency and efficiency. - Collaborate closely with cross-functional teams to assess and address escalations. - Communicate proactively with stakeholders, providing timely updates and insights while managing expectations. - Conduct root cause analysis to identify systemic issues and recommend long-term solutions to prevent future escalations. - Serve as a trusted advisor, maintaining strong relationships with internal leadership while representing the interests of stakeholders. - Lead the development of executive reporting mechanisms, tracking trends, impact, and improvement opportunities. - Drive continuous improvement initiatives to enhance the overall escalation handling process and ensure operational excellence. Qualifications Required: - 10+ years of experience in escalation management, stakeholder engagement, or related fields, preferably within large-scale organizations. - Bachelor's/masters degree in business administration, Human Resources, or a relevant field. - Experience working with C-suite executives and senior leadership teams. - Familiarity with governance, compliance, and regulatory frameworks related to issue resolution. Additional Company Details: TP is a global hub of innovation and empowerment, with a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages. As a globally certified Great Place to Work in 72 countries, the company's culture thrives on diversity, equity, and inclusion. Your unique perspective and talent are valued, contributing to TP's vision for a brighter, digitally driven tomorrow. Role Overview: You will be joining TP as the Director/Senior Director - Executive Escalations, where you will play a crucial role in managing and resolving high-impact escalations from employees. Your strategic advisory responsibilities will involve ensuring swift and effective resolution of complex issues while maintaining transparency and fostering stakeholder confidence. Key Responsibilities: - Lead and oversee the handling of employee escalations, ensuring prompt and effective resolution. - Establish and implement escalation management frameworks, policies, and procedures to drive consistency and efficiency. - Collaborate closely with cross-functional teams to assess and address escalations. - Communicate proactively with stakeholders, providing timely updates and insights while managing expectations. - Conduct root cause analysis to identify systemic issues and recommend long-term solutions to prevent future escalations. - Serve as a trusted advisor, maintaining strong relationships with internal leadership while representing the interests of stakeholders. - Lead the development of executive reporting mechanisms, tracking trends, impact, and improvement opportunities. - Drive continuous improvement initiatives to enhance the overall escalation handling process and ensure operational excellence. Qualifications Required: - 10+ years of experience in escalation management, stakeholder engagement, or related fields, preferably within large-scale organizations. - Bachelor's/masters degree in business administration, Human Resources, or a relevant field. - Experience working with C-suite executives and senior leadership teams. - Familiarity with governance, compliance, and regulatory frameworks related to issue resolution. Additional Company Details: TP is a global hub of innovation and empowerment, with a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages. As a globally certified Great Place to Work in 72 countries, the company's culture thrives on diversity, equity, and inclusion. Your unique perspective and talent are valued, contributing to TP's vision for a brighter, digitally driven tomorrow.