Director/Senior Director, Executive Escalations

Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity The Director/Senior Director - Executive Escalations will be responsible for managing and resolving high-impact escalations from employees. This individual will act as a strategic advisor, ensuring swift and effective resolution of complex issues while maintaining transparency and fostering stakeholder confidence. The Responsibilities & Duties Lead and oversee the handling of employee escalations, ensuring prompt and effective resolution. Establish and implement escalation management frameworks, policies, and procedures to drive consistency and efficiency. Collaborate closely with cross-functional teams to assess and address escalations. Communicate proactively with stakeholders, providing timely updates and insights while managing expectations. Conduct root cause analysis to identify systemic issues and recommend long-term solutions to prevent future escalations. Serve as a trusted advisor, maintaining strong relationships with internal leadership while representing the interests of stakeholders. Lead the development of executive reporting mechanisms, tracking trends, impact, and improvement opportunities. Drive continuous improvement initiatives to enhance the overall escalation handling process and ensure operational excellence. The Qualifications 10+ years of experience in escalation management, stakeholder engagement, or related fields, preferably within large-scale organizations. Bachelor's/masters degree in business administration, Human Resources, or a relevant field. Experience working with C-suite executives and senior leadership teams. Familiarity with governance, compliance, and regulatory frameworks related to issue resolution. Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion,