Director User Experience Design

Job Description

UKG is seeking a dynamic and experienced Director of User Experience to team in India and drive the vision, strategy, and execution of our product design initiatives. The ideal candidate will be a strategic thinker with a strong background in user-centered design, a passion for innovation, and a proven track record of delivering exceptional user experiences. Key Responsibilities: Customer Advocacy: Advocate for customers by imparting strategic design leadership that fosters a shared understanding of the customer-centric intersection between design, content, business, and technology needs. Design Quality: Raise the bar on design quality, end-to-end processes, and deliverables. Focus on overarching portfolio strategy, negotiating priorities, and create scalable systems that enable the federation of design work. Cross-functional Alignment: Drive the conversation with product and engineering peers to align on customer problems and product vision. Negotiate solutions balancing customer desirability, business viability and tech feasibility Navigating Ambiguity: Work proactively through the ambiguity of understanding customer needs, defining new products, and applying new technologies. Bring structure to uncertainty and ensure resulting experiences are simple, clear, and compelling. Innovation Leadership: Stay on the cutting edge of new technology, AI, and UX. Lead the team to experiment with new promising tech and interaction patterns. Stakeholder Relationships: Maintain healthy relationships with partners and stakeholders globally. Prioritize based on customer need, not internal interests. Exhibit excellent judgment and resolve challenging issues to move the product forward. Team Development: Invest heavily in the development and growth of a diverse team of design leaders. Create a culture of inclusion and creativity. Qualifications: 15+ years of experience in product design, with at least 5 years in leadership/mentorship roles. Deep expertise in user experience (UX) design, user interface (UI) design, interaction design, and information architecture. Proven track record of leading successful product design initiatives and delivering impactful user experiences. Strong understanding of design thinking, user-centered design principles, and design systems. Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams. Preferred Qualifications: Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field is highly preferred. Experience presenting to and effectively advising senior leaders outside of design. Experience embedding design within product teams for agile design and development collaboration. Portfolio of work led and shipped by teams in B2B or B2C services space. Strong discipline in the use and positioning of AI technologies Comfort with the ambiguity that comes with building new products from zero to mature adoption Experience working with globally distributed teams